Responsibilities:
Listen and respond to customers’ needs and concerns
Provide information about products and services
Review customer accounts and complaints
Resolve customer complaints via phone, email, mail, or social media.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Compile reports on overall customer satisfaction.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

TAKE INTERVIEW HERE